Flight Ticketing Agent | Audley Careers Hello, world!

Flight Ticketing Agent, London;Witney;Hybrid

Salary: Dependent on Experience

The role can be based out of either the Witney office in Oxfordshire or the Shepherd's Bush office in London - however we offer a hybrid approach of working with a mixture of home and office-working.  
The work pattern for this role is  9-5:30pm Monday to Thursday and 9-5pm on Friday. 

About us 
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures.  In 2021, we proudly celebrated serving our travel clients for 25 years. Take a look at our video below to get a real taste of who we are and what we love doing: 

The role  

As a Senior Ticketer, you will be responsible for accurately and efficiently issuing airline tickets, working to set time-frames and completing the accompanying administrative duties.  You will carry out the necessary quality checks to minimise financial penalties caused by errors and you will also look for opportunities to make cost savings by purchasing tickets in more cost-effective ways.  A Senior Ticketer will also manage the Ticketing Helpdesk and airline queues on a rota basis whilst assisting the wider Ticketing team.  

Your responsibilities will also include:  

  • Issuing published fares in the flight system, making sure all names and flights are held accurately and that all fare rules have been met 

  • Issuing contracted fares using instant ticketing or manually building the ticket in the flight system, making sure all names and flights are held accurately and that all fare rules have been met 

  • Identifying where cost savings can be made by more intelligent ticketing or using different contracts. 

  • Reading, understanding, and applying fare rules as per airline contracts . Understanding the terminology associated with the rules and fare notes 

  • Managing the airline queues, understanding the actions required and clearly communicating the message and implication to the Country Specialist in a timely manner meeting any deadlines set by the airlines 

  • Manning the ticketing helpdesk, prioritising and then dealing with reissues, refunds, upgrades, and all other associated ticketing work, ensuring all queries are dealt with correctly and within set time frames and avoiding ADMs 

  • Able to advise and support others in the team with ticketing queries when necessary 

About you  

You will have extensive experience of using Galileo GDS in a ticketing capacity, be highly organised a have a strong attention to detail. 

Additional experience required:  

  • Proven ability to meet deadlines and manage time effectively  

  • Very good communicator at all levels within a business  

  • Flexible and willing to turn hand to any reasonable task  

  • Strong team player who is comfortable working independently  

  • Excellent role model to the team  

  • Previous travel industry experience is essential 

  • Experience using GDS Galileo/Smartpoint  

What you’ll get in return   

  • Holiday – 25 days rising to 30 with length of service   

  • A day off for your birthday   

  • Smart Working – This provides the opportunity for all of our employees to have more choice and flexibility when it comes to deciding where, when and how we work within the UK   

  • Healthshield health cash plan   

  • PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers   

  • At-cost Audley trips and access to staff travel discount websites   

  • Sabbatical leave   

  • Enhanced family leave   

  • Long service awards  

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.