Quest Solution Owner / Product Owner - 15 months FTC | Audley Careers Hello, world!

Quest Solution Owner / Product Owner - 15 months FTC, Homeworking;London;Witney;Hybrid

Salary: Dependent on Experience

This is a Fixed Term Contract role (15 months)

Quest Solution Owner / Product Owner

The role can be based out of either the Witney office in Oxfordshire, Shepherd's Bush office in London or it can be fully remote.

About us 
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures.  In 2021, we proudly celebrated serving our travel clients for 25 years.  Take a look at our video below to get a real taste of who we are and what we love doing:  

The role
As a Quest Solution Owner, you will support users of the in-house sales reservations system (Quest) while seeking to improve the user experience for staff, clients and suppliers. Work with the Head of Quest Business Solution and other solution owners to prioritise requirements, shape and deliver the Quest solution roadmap and ensure the needs of all users are met.  

Key responsibilities include:

Stakeholder management  
  • Collaborate with stakeholders to identify and prioritise requirements which support the ongoing development of the in-house sales reservations system and are in line with our overall business strategies 
  • Communicate closely with relevant functional areas of the business to understand future strategy plans and the potential impact of any required changes to Quest 
  • Support stakeholders with any business cases to push priorities within their functional areas 
  • Work cross-functionally to support any changes to process that impact different areas of the business – selling the benefits and ensuring smooth user adoption 
  • Keep the functional areas informed of the Quest roadmap and likely timescales for any developments relevant to them 

Supporting users 
  • Maintain an awareness of current user issues – through close contact with the application support team and regular check-ins with users 
  • Support the Salesforce engineers & service support team in triage of issues, identifying bugs vs user error and helping to prioritise severity 
  • Provide end-user demos and communication as required to improve the end-user experience 
  • Maintain knowledge articles to ensure they remain up-to-date 
  • Monitor usage and performance to ensure the system is meeting requirements and the users are following best practice 
  • Support all users with roll out of new functionality and any required transition activities from old ways of working 

Delivery of new functionality 
  • Identify gaps in current functionality and prioritise any work required to fill these gaps alongside other business priorities 
  • Work with Business Analysts to define clear requirements and acceptance criteria for any new functionality 
  • Work with Head of Quest Business Solution on any change requests required from external partners and monitor progress of these through to delivery 
  • Ensure any new functionality is fully tested and fit-for-purpose before release 
  • Create Knowledge articles for new functionality 
  • Contribute to release notes as required 
  • Keep up-to-date with new developments from Salesforce and other partners to identify opportunities for future development of Quest 

About you
You will have proven experience with the salesforce platform and writing requirements for technical work.

Additional experience required:
  • Knowledge of Audley processes, or experience of an alternative tailor-made travel company
  • Demonstrated ability to work cross-functionally
  • A clear communicator who is able to listen and understand as well as share information constructively
  • Organised, efficient and able to juggle competing priorities - effectively communicating with stakeholders
  • An effective, persuasive and articulate communicator
  • Ability to build trusted relationships with internal and external partners 
  • Possesses a strong sense of service and customer-focus 
  • A pragmatic approach to problem solving with a positive can-do attitude
  • Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel

What you’ll get in return  
  • Holiday – 25 days rising to 30 with length of service  
  • A day off for your birthday  
  • A day off for volunteering to support a charity, local support group, community work of your choice, or Audley’s Charity of the Year 
  • Smart Working – This provides the opportunity for all of our employees to have more choice and flexibility when it comes to deciding where, when and how we work within the UK  
  • Healthshield health and wellbeing cash plan  
  • PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers  
  • Discounted Audley trips and access to staff travel discount websites  
  • Sabbatical leave  
  • Enhanced family leave  
  • Long service awards 
  • Life assurance 
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.