Technology Support Analyst | Audley Careers Hello, world!

Technology Support Analyst, London;Witney

Salary: Dependent on Experience

This role could be based in London or Witney, Oxfordshire

About us
Audley Travel is an award-winning, consistently recognized tour operator that specializes in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide an unforgettable experience.
Undeniably, the past 18 months have been challenging times for the travel industry, however Audley Travel is proud to be entering the upward trajectory of our recovery. Being backed by Investors, we have a growth mindset which is always looking at ensuring that the longevity and success of Audley Travel’s future continues. We are proud to have recently completed a significant upgrade to our technology systems and we continue to invest heavily in our future. As we are now starting to focus towards returning to our pre-pandemic growth phase, we are recruiting to meet the needs of our clients and support teams. 

Everyone you work with here is passionate about travel and exploring other cultures! Beyond that, you will be surrounded by supportive, success-driven individuals. We work to create a fun and competitive environment and pride ourselves on recognizing top performers. Each team here works collaboratively with one another, as we are each other’s biggest resource. And in 2021, we turned 25!!! Check out the video below to get a real taste of who we are and what we love doing:

https://www.youtube.com/watch?v=H-AhWeqsvds

The Role: Technology Support Analyst
Audley Travel is an award-winning, consistently recognized tour operator that specializes in custom travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide an unforgettable experience.

As a Technology Support Analyst, you will be providing end user support and technical issue resolution for Audley’s Technology services, which includes end-user devices, infrastructure services, local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security, and other technologies as required. Tech Support Analyst ensures the Technology department meets the agreed services levels. Also, follows Audley Technology processes and actively contributes to the knowledgebase for Technology use and for internal customers’ self-service. The Tech Support Analyst will help coordination of Major Incidents and provides communication to relevant stakeholders.

Job Purpose
To provide effective and efficient 1st & 2nd technical line support to internal customers and to support the Service Delivery Manager.

Key Responsibilities
  • Provide end user support and technical issue resolution for Audley’s Technology services, which includes end-user devices, infrastructure services, local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security and other technologies as required
  • Ensures the Technology department meets the agreed services levels
  • Follows Audley Technology processes and actively contributes to the knowledgebase for  Technology use and for internal customers’ self service
  • Help co-ordination of Major Incidents and provides communication to relevant stakeholders
Experience needed
Experience in providing 1st & 2nd line end user support and hands-on administration of the following technologies and services in an enterprise environment is required:
 
  • Working within an ITIL framework
  • Managing modern Microsoft desktop environments
  • Troubleshoot end user devices
  • Entry level administration of Microsoft 365 environments
  • End user Active Directory administration
  • Troubleshoot basic networking issues: DNS, DHCP and TCP/IP

Experience and knowledge of the following is desirable:
 
  • PowerShell Scripting
  • Networking concepts & protocols
  • Window Server Administration

Package
Salary dependent on experience with great benefits on offer.

This role requires some evening working on a rotational basis and overseas travel to our US office in Boston may be required from time to time as dictated by the business.

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Keeping all of our employees safe is our first priority, especially during the COVID-19 Pandemic. Over the last 18 months, we have been working 100% remote in line with Government guidelines and are pleased to be fully reopening and returning to our amazing offices from 1st October, which we have missed a lot!  In the meantime, all interviews will continue to be conducted via Microsoft Teams. 
 
We know that work life balance is key, which is why Audley embraces a ‘Smart working’ culture. This allows all of our employees to have more choice and flexibility when it comes to deciding where, when and how we work, including the opportunity to work elsewhere up to 80% of the time. 

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