Salesforce Developer | Audley Careers Hello, world!

Salesforce Developer, London

Salary: Dependent on Experience

About us 
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures.  This year, we are proud to be celebrating 25 years of travel.  Take a look at our video below to get a real taste of who we are and what we love doing: 

https://www.youtube.com/watch?v=H-AhWeqsvds  

The role
The Audley Way is our core process for selling and servicing that differentiates Audley Travel. This process is supported by a core system, called Quest, comprising Salesforce.com, Kaptio and integrations to other applications such as commissions, finance, printing, travel service providers etc. The Salesforce Development Team develops, maintains, operates and supports Salesforce capabilities, Managed Packages and integrations. The Salesforce Developer will be responsible for defining and driving adoption of Salesforce best practice development approach, software architecture, software development lifecycle and management of data and drive continuous improvement of the engineering practices.  The Salesforce Developer will develop new Quest features, support diagnosis of support incidents and remediation of defects and will work closely with functional leaders, Product Owners, Business Analysts and Architects to identify and develop new business processes solutions.

Key responsibilities include;

  • To take part in all aspects of the software development life cycle e.g. requirements, analysis, design, implementation, testing and documentation.
  • Working closely with the Technical leads, Business Analysts Architects and Test/QA to coordinate the evaluation, scope and completion of Salesforce & Kaptio development requests. Development requests can cover liaison with Kaptio for product enhancements, Salesforce Apex development, Salesforce and Kaptio configuration, integrations via APIs, reports and dashboards, monitors and operations automation.
  • Maintain and develop Salesforce and Kaptio skills to support product releases and the broader adoption of the platform.
  • Complete internal system audits and prepare for product upgrades.
  • Ensure that the database is well maintained so users can make the best use of its functionality.  Interpret data requirements and advise on the use of data and the production of reports. 
  • Provide diagnostic skills to identify root causes and remediation as part of 3rd line support for Salesforce & Kaptio related issues according to the Incident Management process.
  • Operational improvements e.g. Investing in automation, removing root causes, ways-of-working / retrospectives.


About you

  • Ability to work within a multi-disciplined team with a good understanding and support of everyone’s needs to achieve the outcome.
  • Be curious and have a thirst for knowledge of new capabilities, ways-of-working and continuous improvement, willingness to learn & self-development.
  • Demonstrated ability to meet deadlines, work under pressure, prioritize simultaneous requests, understand scope of the work & managing to the time and communicate effectively laterally and upwards.
  • Must demonstrate exceptional verbal and written communication skills.
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Creative and analytical thinker with strong problem-solving skills.
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes.
  • Personality: Take responsibility, be accountable, attention to detail, perform consistently, ability to anticipate problems, thinking of bigger picture.
  • Expert understanding of the salesforce platform with the ability to build custom apps using Apex, triggers, visualforce, lightning (Aura & LWC), JavaScript, platform events, streaming API, custom email handlers, JSON, SOQL, Postman/SOAPUI, Flows, Process builder.
  • Working experience on integrations using REST and SOAP API’s (point-to-point & using middleware) & also with third party applications.
  • Strong coding skills across Apex and visualforce.
  • Troubleshooting: debug logs, Apex exceptions, platform limits, RCA, security & integration issues
  • Salesforce Platform knowledge: capabilities, limitations, best practices, governance & be an expert, current
  • Functional knowledge of Service Cloud e.g. Cases, tasks, SLAs, CRM.
  • Competency in the Agile development methodology.
  • Working knowledge with CI/CD environments & tools.
  • Working knowledge of environment, release, deployment management and version control.
  • Operational improvements e.g. investing in automation, removing root causes, ways-of-working / retrospectives.
  • Salesforce Admin (ADM201) certified.
  • Salesforce Developer certified.


Desirable:

  • Integrations: O365 - emails / outlook.
  • SDLC

            o    DX model
            o    Azure DevOps Boards

  • Salesforce Admin Advanced (ADM211) preferred
  • Service Cloud certifications (CRT261) preferred
  • Exposure to marketing cloud & communities.


What you’ll get in return  

  • Holiday – 25 days rising to 30 with length of service  
  • A day off for your birthday  
  • Smart Working – This provides the opportunity for all of our employees to have more choice and flexibility when it comes to deciding where, when and how we work within the UK  
  • Healthshield health cash plan  
  • PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers  
  • At-cost Audley trips and access to staff travel discount websites  
  • Sabbatical leave  
  • Enhanced family leave  
  • Long service awards 

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment. 

 

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