Regional Sales Manager | Audley Careers Hello, world!

Regional Sales Manager, London;Witney

Salary: Dependent on Experience

About us
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures.  This year, we are proud to be celebrating 25 years of travel.  Take a look at our video below to get a real taste of who we are and what we love doing: 

The role
We are now eagerly searching for an ambitious Regional Sales Manager (RSM) with a passion for travel along with extensive travel experience, to join our team in London.

With support and direction from the Head of Programme, the Regional Sales Manager (RSM) is responsible for delivering excellent sales and service results through a team of dedicated Country Specialists.

The Regional Sales Manager (RSM) role is focussed upon the recruitment, training, management and motivation of their team ensuring Country Specialists are fully able to maximise sales from the initial sales enquiries that arrive in the team, and to actively seek to generate new leads where incoming leads are insufficient. 

Key responsibilities include:
•    Lead the sales team within your region with drive, energy and urgency to ensure maximum sales are extracted from the available leads.
•    Effectively manage the performance of individuals with the team ranging from new starters to high performers.
•    Tackle underperformance promptly as per Audley best practice in conjunction with HR and Head of Sales (HoS).
•    In conjunction with HoS and Head of Programme take responsibility for setting and communication targets for individuals within the team.
•    Provide sales training and constant support to Country Specialists within your region and ensure their product knowledge is continually up to date.
•    Take responsibility for responding to operational and emergency situations in your region, including issues caused by suppliers, airlines or unexpected events to ensure best results for clients.

About you
You are a positive and results-driven individual, with experience of managing a small team within the travel industry. You have a proven and consistent track record of excellent sales and customer service and your organisation skills and the ability to manage a high workload are second to none. You will be a clear and confident communicator who is resilient to pressure and have excellent customer service and problem solving skills.

Additional experience required:
•    Qualified to degree level or equivalent.
•    A positive, energetic and outgoing person who is comfortable managing others in an inspirational and encouraging way.
•    Passionate about travel, possessing a strong appreciation of different cultures.
•    Motivated by achieving results through their team and feel at ease negotiating with suppliers.
•    Proven skills in customer service and complaint handling are essential.
•    Natural organiser, ability to multi task and high attention to detail

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Keeping all of our employees safe is our first priority, especially during the COVID-19 Pandemic. We are currently working 100% remote and will continue to do so until we feel it’s safe and the Government has given us the go ahead to return to our amazing offices, which we miss…a lot! As a result, all interviews are being conducted via Microsoft Teams and all our new joiners are onboarding remotely.

Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am – 5:30pm Monday to Friday, alongside one evening per week. In addition you will be expected to work weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rota’s one quarter in advance.
We know that work life balance is key, which is why Audley embraces a ‘Smart working’ culture. This allows all of our employees to have more choice and flexibility when it comes to deciding where, when and how we work, including the opportunity to work elsewhere up to 80% of the time.

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