Operations Specialist | Audley Careers Hello, world!

Operations Specialist, Homeworking;London;Witney

Salary: Dependent on Experience

Operations Specialist – 6 month FTC

About us
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures.  This year, we are proud to be celebrating 25 years of travel.  Take a look at our video below to get a real taste of who we are and what we love doing:

https://www.youtube.com/watch?v=H-AhWeqsvds

The role
As an Operations Specialist you will use your operational experience to support the Operations team and cross functional Country Re-Opening committee with all aspects of preparation and ongoing monitoring of Audley Travel destinations to support client departures across UK and North American markets.

Key responsibilities include:

Country re-opening
  • Maintenance of in-house travel guidelines for UK and US markets.
  • Monitor UK and US Government advice.
  • Ongoing monitoring of Foreign, Commonwealth & Development Office (FCDO), Department of State (DOS) and government traffic light systems.
  • Provide sales support through FAQs and answering questions from clients and sales team.
  • Roll out and monitoring of COVID testing process.
Duty Office
  • Operational support including client location reporting, supporting sales team and client queries, providing training, useful tools and Q&A documents for sales teams.
  • Update training manuals/e-learning modules in our online training tool, Compass.
  • Review supplier contact details, emergency contacts etc.
  • Improve tools and guides, e.g. templates and scenarios.
  • Manage Duty Office rota.
  • Incident management and re-opening support for sales.
  • Develop crisis and incident related in-house training, including simulation exercises.
Health & Safety
  • Support H&S team on audit and actions
About you
You will have excellent knowledge of the travel industry, ideally gained from a tailor-made, specialist tour operator, a global supplier or Destination Management Company (DMC). You will have previous experience of working within an risk management or operational role and experience of working in or with a travel industry duty or incident management function.

Additional experience required:
  • Understanding of monitoring and interpreting government advisories in source market and destination.
  • Confident communicating with a wide cross-section of people both within the business and throughout our supplier base.
  • Highly organised, results orientated and enjoys seeing tasks through to completion.

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Keeping all of our employees safe is our first priority, especially during the COVID-19 Pandemic. We are currently working 100% remote and will continue to do so until we feel it’s safe and the Government has given us the go ahead to return to our amazing offices, which we miss…a lot! As a result, all interviews are being conducted via Microsoft Teams and all our new joiners are onboarding remotely.

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