Concierge Specialist - Part Time | Audley Careers Hello, world!

Concierge Specialist - Part Time, Homeworking;London;Witney

Salary: Dependent on Experience

Concierge Specialist – Part time (20 hours per week)

About us 
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide an unforgettable experience. 

Undeniably, the past 18 months have been challenging times for the travel industry, however Audley Travel is proud to be entering the upward trajectory of our recovery. Being backed by Investors, we have a growth mindset which is always looking at ensuring that the longevity and success of Audley Travel’s future continues. We are proud to have recently completed a significant upgrade to our technology systems and we continue to invest heavily in our future. As we are now starting to focus towards returning to our pre-pandemic growth phase, we are recruiting to meet the needs of our clients and support teams.  

Everyone you work with here is passionate about travel and exploring other cultures! Beyond that, you will be surrounded by supportive, success-driven individuals. We work to create a fun and competitive environment and pride ourselves on recognising top performers. Each team here works collaboratively with one another, as we are each other’s biggest resource. And in 2021, we turned 25!!! Check out the video below to get a real taste of who we are and what we love doing: 

https://www.youtube.com/watch?v=H-AhWeqsvds

The role
We’re now hiring 4 Concierge Specialists on a part time basis (20 hours per week). This would involve 7 hours on both a Saturday and Sunday (between 10am – 6pm) and the remaining 6 hours to be spread over the course of the remainder of the week.

As part of the Concierge team, you’ll have a general knowledge of all the destinations which Audley Travel offers and using your sales and influencing skills you’ll not only be able to research and recommend the most appropriate destination for our clients, you’ll also be able to communicate the value of booking with us, creating advocacy for the Audley brand and our way of working from the outset.

Key responsibilities include:
  • Act as the first point of contact for the enquiries, contact our clients to establish their preferences and requirements for their trip
  • Using your own knowledge, and where necessary gaining feedback from our sales programmes, recommend suitable options for your client that show you have listened to their requirements.
  • Take ownership of all enquiries, acting as a single point of contact for that client from the moment they enquire up until they are passed into our sales teams
  • Use a variety of sales techniques to move the general enquiry to a destination specific lead
  • Ensure a high level of enquiry conversion through excellence in product knowledge, sales techniques, the quality of your interactions with clients, your level of service and your passion for Audley Travel and what we offer
  • Attend client events as required and be a champion for Audley Travel’s brand and values
About you
You will have prior experience working in a customer facing environment, delivering high levels of service, with broad experience within the Travel industry. You’re a committed team player with a desire to work to the highest of standards.

Additional experience required:
  • Prior sales experience
  • Able to analyse any potential issues and problem solve effectively
  • Strong planning and organisational skills
  • Attention to details and administration skills
  • MS Office skills and familiarity with databases
  • Strong communication and interpersonal skills
  • Able to work under tight deadlines

What you’ll get in return 

  • Smart Working – This provides the opportunity for all of our employees to have more choice and flexibility when it comes to deciding where, when and how we work within the UK 
  • Healthshield health cash plan 
  • PERKS Benefits Platform –  access to discounts and cashback with hundreds of retailers 
  • At-cost Audley trips and access to staff travel discount websites 
  • Sabbatical leave 
  • Enhanced family leave 
  • Long service awards 
Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am – 5:30pm Monday to Friday, alongside one evening per week. In addition you will be expected to work weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rota’s one quarter in advance. 
 
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
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