Concierge Specialist | Audley Careers Hello, world!

Concierge Specialist, London;Witney

Salary: Dependent on Experience

About us
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures.  This year, we are proud to be celebrating 25 years of travel.  Take a look at our video below to get a real taste of who we are and what we love doing:

https://www.youtube.com/watch?v=H-AhWeqsvds

The role
As part of the Concierge team, you’ll have a general knowledge of all the destinations which Audley Travel offers and using your sales and influencing skills you’ll not only be able to research and recommend the most appropriate destination for our clients, you’ll also be able to communicate the value of booking with us, creating advocacy for the Audley brand and our way of working from the outset.

Key responsibilities include:
  • Act as the first point of contact for the enquiries, contact our clients to establish their preferences and requirements for their trip
  • Using your own knowledge, and where necessary gaining feedback from our sales programmes, recommend suitable options for your client that show you have listened to their requirements.
  • Take ownership of all enquiries, acting as a single point of contact for that client from the moment they enquire up until they are passed into our sales teams
  • Use a variety of sales techniques to move the general enquiry to a destination specific lead
  • Ensure a high level of enquiry conversion through excellence in product knowledge, sales techniques, the quality of your interactions with clients, your level of service and your passion for Audley Travel and what we offer
  • Attend client events as required and be a champion for Audley Travel’s brand and values
About you
You will have prior experience working in a customer facing environment, delivering high levels of service, with broad experience within the Travel industry. You’re a committed team player with a desire to work to the highest of standards.

Additional experience required:
  • Prior sales experience
  • Able to analyse any potential issues and problem solve effectively
  • Strong planning and organisational skills
  • Attention to details and administration skills
  • MS Office skills and familiarity with databases
  • Strong communication and interpersonal skills
  • Able to work under tight deadlines
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Keeping all of our employees safe is our first priority, especially during the COVID-19 Pandemic. We are currently working 100% remote and will continue to do so until we feel it’s safe and the Government has given us the go ahead to return to our amazing offices, which we miss…a lot! As a result, all interviews are being conducted via Microsoft Teams and all our new joiners are onboarding remotely.

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