Client Engagement Executive | Audley Careers Hello, world!

Client Engagement Executive, London;Witney

Salary: Dependent on Experience

About us
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures.  This year, we are proud to be celebrating 25 years of travel.  Take a look at our video below to get a real taste of who we are and what we love doing:

https://www.youtube.com/watch?v=H-AhWeqsvds

The role
As a Client Engagement Executive, you will promote client engagement and recognise loyalty to increase repeat rates and to build successful lifelong client relationships. You’ll provide customer service support for both clients and Country Specialists as we enter a period of rapid expansion and manage client facing support for both Sales and Support functions whilst ensuring all tasks support the Audley Way process and the relationship that the Country Specialist owns with the client.

Key responsibilities include:
  • Interacting with our clients mostly over the telephone - with some face to face meetings either in the office, at client’s premises or at PR events.
  • Attend meetings, manage projects and be an expert on any client related changes to our systems, documentation, or processes.
  • Keep as up to date as is reasonably possible with product developments in the company’s core regions, ensuring that you maintain an up-to-date commercial knowledge and understanding of hotels/excursions/flights/infrastructure.
  • Demonstrate a total commitment to customer service. It’s your goal to ensure all clients are impressed by Audley.
About you
You will have previous experience of working within an operational environment of a tour operator, preferably focused on  independent travel rather than group travel s ideal. A strong customer focus with a solid understanding of the value of Audley’s Repeat and Recommend model is essential and you will be confident communicating with a wide cross-section of people both within the business and within the client base.

Additional experience required:
  • A conscientious, tenacious and self-reliant individual who is results orientated and enjoys seeing tasks through to completion
  • Numerical and comfortable interpreting statistics.
  • Strong organisation, time management and planning skills
  • Strong analytical & problem-solving skills
  • Able to work under tight deadlines
  • Confident at presenting to groups of people
  • Customer service and problem-solving skills
  • Attention to detail and administration skills
  • IT literate - competent in Microsoft Outlook, Excel, Word and PowerPoint
  • Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Keeping all of our employees safe is our first priority, especially during the COVID-19 Pandemic. We are currently working 100% remote and will continue to do so until we feel it’s safe and the Government has given us the go ahead to return to our amazing offices, which we miss…a lot! As a result, all interviews are being conducted via Microsoft Teams and all our new joiners are onboarding remotely.

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