Technology Support Analyst | Audley Careers Hello, world!

Technology Support Analyst, Witney

Salary: Dependent on Experience

Audley Travel is one of the world's leading tailor-made travel businesses with operations in the UK and North America. Although like many industries travel faces much disruption, Audley is uniquely positioned to continue it's stellar track record of growth when travel once again returns. We are undertaking a major business transformation, underpinned by significant investment in technology and the role represents an exciting opportunity to join the Technology team.

Job Purpose:
To provide effective and efficient 1st & 2nd technical line support to internal customers and to support the Service Delivery Manager.

Key responsibilities:
  • Provide end user support and technical issue resolution for Audley’s Technology services, which includes end-user devices, infrastructure services, local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security and other technologies as required
  • Ensures the Technology department meets the agreed services levels
  • Follows Audley Technology processes and actively contributes to the knowledgebase for  Technology use and for internal customers’ self service
  • Help co-ordination of Major Incidents and provides communication to relevant stakeholders
Experience needed:
Experience in providing 1st & 2nd line end user support and hands-on administration of the following technologies and services in an enterprise environment is required:
  • Working within an ITIL framework
  • Managing modern Microsoft desktop environments
  • Troubleshoot end user devices
  • Entry level administration of Microsoft 365 environments
  • End user Active Directory administration
  • Troubleshoot basic networking issues: DNS, DHCP and TCP/IP
Experience and knowledge of the following is desirable:
  • PowerShell Scripting
  • Networking concepts & protocols
  • Window Server Administration

Salary dependent on experience with great benefits on offer.

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Sign up to our newsletter to be notified of new roles and events