Infrastructure Engineer | Audley Careers Hello, world!

Infrastructure Engineer, London;Witney

Salary: Dependent on Experience

This role represents an exciting opportunity to work within the Technology team at Audley Travel and be responsible for maintaining and supporting the technologies and services in the Tech Platforms are and support the Head of Tech Platforms to ensure there is continuous improvement to the service catalogue, future designs and service operability. You will be a key part of the team providing day to day support for the on-premise and hosted technologies and services. As a Tech Platform Engineer you will be involved with the following:

Operations Management

  • Asset Management: maintaining and management of assets
  • Capacity Management: managing services and component capacity requirements
  • Metrics & Performance: track performance across the Tech Platforms areas of responsibility
  • Process Optimisation: standardising and automating services to streamline work and minimise outages
  • Service Management: maintain processes to ensure Tech Platforms services meet business requirements, e.g. deployment of security and operational patches

Disaster Recovery & Business Continuity

  • Managing and mitigating technology outages which can interrupt business operations

Security Management

  • Ensure technology and services are implemented and compliant with controls and policies set by Audley’s SPG
  • Participation in incident management and response

What we are looking for:

  • ITIL Practitioner Certification or equivalent experience required
  • Experience of providing level 2 and 3 support to end users across an enterprise environment
  • Inter-Personal, self-starter, adaptable, flexible, team player who takes ownership
  • Highly organised with strong time management and planning skills
  • Strong communication skills both verbal and written with the ability to build and influence key relationships within the business
  • Have a passion for self development and to proactively improve knowledge and learn from experiences 
  • Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel
Hands-on administration of the following technologies and services in an enterprise environment is required:
  • Active Directory
  • Azure Cloud Services
  • Citrix
  • Exchange Online administration
  • Hardware management including: servers, SAN’s, networking infrastructure & end user devices
  • Microsoft 365 with compliance & security modules 
  • Managing modern Microsoft desktop environments
  • PowerShell Scripting
  • Windows Server, including VDI deployment
  • VMware

Administration of the following is desirable:
•    Microsoft SQL Server

The package:

Salary is dependent on experience with great benefits on offer.

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.



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